Accept Difference. Support Connections. Formerly known as Hastings Early Intervention Program

(02) 6583 8238

Contact Us

Where to find us

Address:

41 Munster Street

Port Macquarie

Postal Address:

PO Box 5699

Port Macquarie NSW 2444

Call Us

Phone

(02) 6583 8238

Fax

(02) 6583 8238

Email Address

Hours of operation

8.30am-4.00pm

Monday to Friday

Enquiry Form

Feedback

We welcome your feedback. Early Connections – Port Macquarie/Hastings will acknowledge and handle any complaint or comment in an ethical, timely and effective way.  These can be made directly (phone, email, letter or in person) or indirectly (referred from the Department of Human Services, other agency or an indirect source acting on behalf of the complainant).

For families receiving services from Early Connections – Port Macquarie/Hastings we recommend the following procedure for any complaints or comments about the operation of our program and / or services.

1. Contact your Key Worker directly.

If you feel that you would prefer not to address the issue directly with your Key Worker, or that your issue has not been sufficiently resolved go to number 2.

2. Contact the Manager of Early Connections – Port Macquarie & Hastings directly.

Director
Early Connections – Port Macquarie/Hastings
PO Box 5699, Port Macquarie, NSW 2444
Phone: 02 6583 8238
Email: beth@earlyconnections-pmh.org.au

If you prefer or feel that your issue has not been sufficiently resolved got to number 3.

3. Contact the Management Committee directly.

Management Committee
Early Connections – Port Macquarie/Hastings
PO Box 5699, Port Macquarie, NSW 2444
Email: admin@earlyconnections-pmh.org.au

If you prefer or feel that your issue has not been sufficiently resolved go to number 4.

4. Contact NSW Family & Community Services directly.

NSW Family & Community Services, Port Macquarie
9 Short Street, Port Macquarie NSW 2444
Phone: 02 5525 1200

If you prefer or feel that your issue has not been sufficiently resolved go to number 5.

5. Contact a list of External services directly.

If you cannot reach a satisfactory resolution to your complaint or dispute using the internal processes listed above, please contact suggested external options as found in our Complaints Policy. Please click here to download a copy of Early Connections – Port Macquarie & Hastings Complaints Policy.